Terms and Conditions 

Please kindly read through the following Teleport Global Lifestyle Pte Ltd’s Terms and Conditions and we seek your understanding that the Standard Chartered Priority Private Overseas Limousine Programme will be subject to these T&Cs: 

  1. The provision of limousine services to and from airports only (“Airport Limousine Service”) is carried out by Teleport Global Lifestyle Pte Ltd.
  2. Booking Process: You will be required to provide your unique membership code before you are allowed to redeem your Limousine Service entitlements (“Limousine Service Entitlements”).
  3. Limousine Service Entitlements: The Limousine Service Entitlements entitle you to book one-way complimentary Airport Limousine Service transfers in a Business Sedan or MPV/SUV. More than one entitlement may be used for each booking, depending on the service location. The entitlements will be valid for use up till 30 June 2027.
  4. Service coverage: The Overseas Limousine Service can only be used to/from the included airports. There are 103 airports covered under this programme globally. To view all supported airport locations, click here.
  5. Booking lead time (Off-Peak): Bookings for the Overseas Limousine Service must be made online via this booking portal at least 48 hours prior to the pick-up. Bookings after the cut-off time must be made via email or phone calls and fulfilment will be subject to availability.
  6. Booking lead time (Peak Period): Bookings for the Overseas Limousine Service must be made online via this booking portal at least 96 hours prior to pick-up date and time. Bookings after the cut-off time must be made via email or phone calls and fulfilment will be subject to availability. Peak Period refers to major holidays such as Chinese New Year, Christmas and New Year’s Day, and major events such as Formula One Grand Prix etc.
  7. Confirmation: Confirmation messages with Overseas Limousine Service booking status updates and chauffeur details will be sent to your primary mobile number and email provided 12 hours before your pick-up date and time.
  8. Capacity limit: A Business Sedan can take up to 2 passengers and 2 check-in luggage. The MPV/SUV can take up to 4 passengers and 4 check-in luggage. The passenger count includes children and babies.
  9. Peak period surcharge: A 50% Surcharge will be imposed on peak period dates and will be made known to you before the submission of your booking, if applicable. This is payable via your Standard Chartered Bank Debit/Credit Card only.
  10. Blackout dates will be greyed out in system. These dates vary across cities.
  11. Rates and charges provided at time of booking are based on estimated usage and final cost will be based on real usage. In the event that your usage exceeds your Limousine Service Entitlements, any excess charges are payable by you via your Standard Chartered Bank Debit/Credit Card.
  12. Midnight surcharge is chargeable at USD 40.00 per trip from 23:00-06:59 daily.
  13. Baby/ Child seat is chargeable at up to USD 30.00 per seat. We are only able to provide 1 child seat per booking and has to be arranged in advance.
  14. Amendments: Changes to bookings can be made up to 24 hours prior to the pick-up date and time without any additional charges. Changes made within 24 hours of the pick-up date and time will be subject to availability and to an amendment fee of USD 15.00 payable by you via your Standard Chartered Bank Debit/Credit Card.
  15. Cancellations: Your Limousine Service Entitlement will be forfeited for any cancellations made less than 24 hours prior to pick-up date and time. Any additional payment will be forfeited under these circumstances.
  16. The maximum waiting time (Grace Period) at the agreed location is defined as below: 
    Departures: All airport departures have a grace period of 15 minutes from requested pick-up time.
    Arrivals: By default, pick-up time will be the scheduled flight landing time. The assigned driver will monitor your flight for any early arrivals or delays and adjust their arrival accordingly. The grace period will be 60 minutes from the actual flight landing time.
    If a specific pick-up time is requested, the grace period will be 15 minutes from the requested pick-up time.
    If a specific pick-up time is requested and there is a flight delay past the requested pick-up time, the pick-up time will automatically adjust to follow the actual flight arrival time. The grace period will be 60 minutes from the actual flight arrival time.
    Thereafter, the limousine chauffeur will attempt to contact you via the contact number that is provided at point of booking. If the chauffeur is unable to contact you after the stipulated waiting time, the booking will be regarded as a “no-show” and the assigned chauffeur will leave. 
  17. A “No-show” is defined as you failing to show up for an arranged limousine service and will be treated as having utilised the service. No refund will be provided.
  18. Excess waiting charges will be borne by the client after the grace period ends. It is the client’s responsibility to allow enough time to get to the airport and check-in before the check-in counter closes. Local traffic conditions and unforeseen circumstances can affect travel time, and you accept those risks when using the airport transfer service.
  19. By entering your unique membership code on this booking portal, you acknowledge and give consent to Teleport Global Lifestyle Pte Ltd and its affiliate network to access you and your passengers' personal data.
  20. For assistance, please contact our 24-hour Concierge hotline at +603-92129279 or scbpriorityprivate@teleportglobal.com.