Terms and Conditions relating to Global Airport Limousine Service

These Terms and Conditions govern the Global Airport Limousine Service (“Service”) benefits made available to eligible clients of Standard Chartered Global Private Bank (the “Bank”). The Service shall be valid until 31 March 2027, unless terminated or extended at the discretion of the Bank.

  1. Service provider
    The Service is provided by Teleport Global Lifestyle Pte Ltd (“Teleport”), on behalf of the Bank.
  2. Booking requirements and entitlements
    1. Membership ID
      Clients must provide their unique membership ID when making a booking for the Service. The membership ID can be found in the email invitation or via the Membership eCard issued (refer to Clause 15).
    2. Entitlements
      1. Eligible clients are entitled to a total of eight (8) limousine transfer entitlements (“Entitlements”) per membership year across participating airports globally.
      2. Entitlements may be pro-rated based on the client’s qualification date into the Membership Programme, at the sole and absolute discretion of the Bank. 
      3. For Singapore, eight (8) Entitlements may be used for eight (8) one-way airport transfers.
      4. For overseas airport transfers, more than one (1) Entitlement may be required per one-way transfer, depending on the selected city and vehicle type. 
      5. The number of Entitlements deducted per booking will the reflected at the point of booking.
      6. Unused Entitlements will expire at the end of membership year (i.e. 31 March) and will not be carried forward.
  3. Booking lead time, amendments and cancellation policy
    1. Booking lead time
      1. Regular period: Bookings must be made at least twenty-four (24) hours prior to the scheduled arrival or departure time.
      2. Peak period: Bookings must be made at least forty-eight (48) hours prior to the scheduled arrival or departure time.
      3. Bookings made within the stipulated cut-off periods are subject to availability.
    2. Amendments
      1. Amendments may be made up to twelve (12) hours prior to the scheduled pick-up time without charge. 
      2. Amendments made within twelve (12) hours prior to the scheduled pick-up time are subject to availability and an amendment fee of S$15.00 will apply.
    3. Cancellations
      1. Singapore bookings cancelled less than twelve (12) hours prior to scheduled pick-up time will result in forfeiture of the booking Entitlement(s). Any additional payment made will also be forfeited.
      2. Overseas bookings cancelled less than eighteen (18) hours prior to the scheduled pick-up time will result in forfeiture of the booking Entitlement(s). Any additional payment made will also be forfeited.
      3. Bookings during major events and peak periods cancelled less than forty-eight (48) hours prior to the scheduled pick-up time will result in forfeiture of the booking Entitlement(s). Any additional payment made will also be forfeited.
    4. No-Shows: In the event of a no-show, the booking Entitlement(s) will be forfeited.
  4. Charges and surcharges
    1. Charges borne by the Bank
      The Bank will bear the following charges, where applicable: 
      1. Midnight surcharge is chargeable per trip for all other cities globally from 23:00-06:59 daily. 
      2. Peak period surcharge of 50% surcharge will apply during peak period. Applicable dates will be communicated to the client prior to booking confirmation.
      3. Child or baby seat charges
      4. Location surcharge (e.g. Tuas, Corporation Road, Orchid Country Club, Sembawang Shipyard)
      5. Pet rides have to be requested for in advance and are subject to availability for fulfilment. 
    2. Charges borne by the Client
      The following charges will be borne by the client:
      1. Amendment fee of S$15 for changes made within twelve (12) hours prior to the scheduled pick-up time
      2. Excess distance charges beyond the complimentary transfer allowance (refer to Clause 11)
      3. Excess waiting time charges beyond the applicable grace period (charged at 25% of the vehicle rate per 15-minute block) (refer to Clause 9)
      4. Any other incidental charges not expressly stated as being borne by the Bank
    3. Final charges
      1. Rates provided at the point of booking are based on estimated usage. Final charges will be determined based on actual usage. 
      2. Where additional surcharges are not duly paid by the client, the Bank reserves the right to: 
        1. Deduct such charges from the client’s remaining Entitlement(s), where applicable; or
        2.  Charge the full trip cost and applicable surcharges to the client’s account if no Entitlements remain. 
  5. Capacity limits
    1. Passenger and luggage capacity is determined by vehicle type. Children and infants are counted as one (1) passenger each.
    2. Business sedan: Up to 2 passengers and 2 pieces of check-in luggage. 
    3. MPV/SUV: Up to 4 passengers and 4 pieces of check-in luggage.
    4. Mini coach (in Singapore): Up to 6 passengers and 6 pieces of check-in luggage. 
  6. Vehicle allocation
    1. Vehicle allocation remains subject to local fleet availability and equivalent models may be provided. 
    2. The Bank does not guarantee a specific vehicle make or model.
  7. Trip limitations
    1. Each trip is valid for a single one-way airport transfer within the selected city. 
    2. Additional stops are not permitted. If more than one vehicle is required, separate bookings must be made and additional entitlements will apply. 
  8. Confirmation
    1. Booking confirmation, including status updates and driver details, will be sent to the primary mobile number and email address provided at least twelve (12) hours prior to the scheduled pick-up time.
  9. Grace period 
    1. Arrivals: 60 minutes of complimentary waiting time will be provided from the actual flight landing time. Where the client requests a pick-up time later than the flight arrival time, a grace period of 15 minutes from the requested pick-up time will apply.
    2. Departures: 15 minutes complimentary waiting time.
    3. The assigned chauffeur may depart if passenger is uncontactable after the grace period.
  10. Child seat requirements
    1. In Australia, Singapore, Taiwan and United Kingdom, private hire vehicles are required by law to provide child or booster seats for passengers below 1.35 metres in height. Clients must declare this requirement in advance if a seat is needed. The chauffeur reserves the right to decline carriage if the requirement is not met. Child and baby seats are not required for mini coach.
  11. Distance allowance for global transfers
    1. Global airport transfer services include a complimentary distance allowance based on driven kilometers in each city. Any excess distance beyond the allowance will be chargeable and borne by the client. 
  12. Travel responsibility
    1. The Bank shall not be liable for any delays or inability to provide such Service due to unforeseen circumstances including but not limited to weather conditions, traffic congestions, road closures, vehicle breakdowns, or other events beyond its control.
  13. Meet and greet
    1. Arrival hall layouts may vary by airport. Specific meet-and-greet instructions, where applicable, will be provided in the booking confirmation. Clients may contact Teleport’s service hotline should assistance be required.
  14. Data consent
    1. By providing the unique membership ID and providing clients’ and their accompanying passenger(s)’ personal data for booking purposes, clients consent to (and shall procure their accompanying passenger(s)’ consents to) Teleport and its affiliate network accessing and processing personal data of the client and accompanying passenger(s) for service fulfilment purposes. 
  15. Membership eCard
    1. Eligible clients will receive an email invitation to download and activate the Membership eCard (“eCard”) via Google Wallet or Apple Wallet.
    2. Upon activation, the eCard enables identification as a client of Standard Chartered Global Private Bank.
    3. The eCard is renewable annually, subject to the eligibility.
    4. Upon expiry, the eCard will be moved to the archived or expired cards section within the client’s digital wallet and will no longer be valid for use.
  16. Complaints
    1. Clients should contact Teleport at scprivatebanklimo@teleportglobal.com immediately should they be dissatisfied with any aspect of the Service. Teleport will use reasonable endeavours to look into the issue within 2 working days of receipt of clients’ notification and to respond to clients as soon as reasonably practicable.
  17. General
    1. The Bank may, at its sole and absolute discretion, amend, supplement, suspend, cancel or revoke any of the Service, without prior notice and without assuming liability.
    2. The Bank reserves the right to vary, amend, add or delete any of these Terms and Conditions at any time without prior notice. Any amendments to the Terms and Conditions (including, but not limited to privileges and privileges, entitlements or charges) will be effective upon posting at our website and Teleport’s online booking portal. If you continue to use the Service after the date of amendment, you will be deemed to have agreed with and accepted the amended Terms and Conditions. 
    3. The Bank’s decision on all matters relating to the Service shall be final, conclusive and binding.
    4. The Bank is not an agent of Teleport, any third-party vendor and makes no warranty or representation as to the quality, value or fitness of any goods or services provided.
    5. The Bank shall not be liable for any loss, injury, claim, cost, expense and/or damage arising from any malfunction, delay, technical error, system failure or acts or omissions of (a) Teleport in its provision of the Service, or of (b) participating third-party vendors or service providers in connection with the eCard.
    6. Without prejudice and in addition to any other consent the client has already provided to the Bank and any right of the Bank under applicable laws, the client consents to the collection, use and disclosure of all information and particulars (including personal data) relating to the client by the Bank to the necessary third parties for the purposes of enabling the Bank and/or the third parties to provide the services and products relating to the benefits and privileges to the client.
    7. All information is accurate at the time of publication. The Bank makes no representation or warranty whether expressed or implied and accepts no responsibility or liability for its completeness or accuracy.